Need help?
FAQ
Getting Started
- How do I read messages?
- How do I send messages?
- How do I edit messages?
- How do I search for messages?
- Is there a time limit to when I can edit a past message?
- How do I delete messages?
Account & Settings
- What is a Nulab Account?
- Where can I view my account details?
- How do I edit my profile?
- How to enable Do Not Disturb?
- Can I change the background color?
- How do I reset my password?
App Tools
- What are the system requirements?
- What is the heart icon on the left-hand side bar?
- Is there an attachment size limit?
- Is there a limit to how many files I can attach to one message?
- Are there keyboard shortcuts?
- How do I insert a quote?
Customization
Organization & Plan
- What is an organization?
- What happens if I choose to keep my paid plan after the trial?
- Can I join multiple Typetalk organizations?
- How do I add/remove someone from an organization?
- What are the available member roles and permissions?
- How do I change a user’s role?
Integration
Support
Security
- How do you backup data (for recover in case of failure)?
- What is Typetalk’s privacy protection policy?
- How do you handle a server outage and how long does it take to get back to normal?
- Can I view access logs?
- What systems and equipment does Typetalk use?
- What is Typetalk’s security policy?
Two-factor authentication
- What is Two-factor authentication?
- Why might I need Two-factor authentication?
- What Does Two-factor Authentication Look Like?
- How do I use Two-factor Authentication?
- What’s the difference between these two methods of authentication?
- I can't use Two-factor Authentication because I don’t have a phone!