What is a topic?

A topic is a subject matter or category in which team members can have their relevant conversations or discussions. It is also a place where all members can easily communicate and keep track of messages and discussions.

For work matters, communication is smoother and less messy when members post their discussions or questions within the correct or relevant topics. For example, you can create a topic based on categories like "Project", "Team" or "Department", and invite the related team members to interact within the topic.

Creating topics that are not directly related to work is also a great way to get to know your team members and build up team bonding. For example, creating a topic related to “Hobby”, “Coffee Time” or “After work activity” helps the members to learn about other members’ interests and further build up relationships.

Create a topic

Select a topic name that is easy for the organization members to understand when they join the topic. Topic names can contain up to 64 characters.

It's also a good idea to include an explanation in the topic description so the organization members know the purpose of the topic.

To learn more about how to create a topic, please refer to create a topic article.

Organize the topic

If you are conversing on multiple topics within your organization, you can organize relevant topics using the topic group function. This helps you to group relevant topics in the “My topics” section and you can focus on the important topics that you are working on.

If a topic is no longer in use, you can archive the topic to make it a read-only topic and hide it from the topic list. You can also delete a topic if there is no need to keep the chat history.