What is the difference between free and paid plans?

Each plan has different limits for the following features.  Please visit our pricing table for details.


Each plan has a maximum number of users who can join the organization’s topics. This user number includes all administrators, members, and guests. When you exceed the user limit, you will not be able to add more users to a topic or create a new topic in the organization.

File storage*

The total size of all attachments within your organization’s topics also varies by plan. When you reach the limit, you will not be able to attach more files.


With all paid plans, Administrators can download a topic's messages as a CSV file. The export message feature can be found in your Organization Settings.


Paid plans allow for an unlimited number of service integrations. Free plans are allowed up to 5 integrations. When you reach the integration limit, you will not be able to add more.

Search messages

Free plans cannot search messages beyond the most recent 10,000 posts.

Access Control

With all paid plans, Administrators can limit access to their organization’s information by IP address using the Access Control feature found on the Settings page. The maximum number of IP addresses your organization can register varies by plan and is equal to the maximum number of users.

*You can check your current number of users and the total storage size on the Manage Organization page.