How do you handle a server outage and how long does it take to get back to normal?

Our servers are located in a data center with 24/7 surveillance and security. We will be notified immediately if there is an emergency. We have implemented a solid procedure for getting our servers back to normal.

Below is a flow of how we resolve issues after server failure is detected:

  • Data center initial responder to failure.
  • Data center and Backlog team work together to determine the cause and solution for the failure.

The time it takes to get things back to normal varies depending on the cause of the failure. We work diligently to recover the system as quickly as possible.