An Intro to Typetalk for Backlog & Cacoo Admin

This guide is for admin’s already using Backlog and/or Cacoo. If you’re not already using Backlog and/or Cacoo, see our intro guide for new organizations.

Preface

If you’re already using Backlog or Cacoo, that means you should be familiar with managing your organization’s users through your Nulab Account. You’re going to manage your Typetalk users the same way.

First, you’ll need to add any users you wish to grant access to Backlog, Cacoo, or Typetalk to your organization. Then, add them to any applicable teams. This will automatically grant them access to any team-specific topics, projects, folders, etc.

You will choose your plan based on the number of users who will be joining Typetalk. If you don’t plan to have every member of Backlog/Cacoo also join Typetalk, choose a plan that corresponds to the number of users who will be joining. For example, if 100 members currently use Backlog, but only 25 will be using Typetalk, you can choose the standard 25 users plan.

At the end of your billing cycle, we will send a consolidated bill for each product based on the various plans you choose.

Getting started

To get your team started on Typetalk, you’ll be taken through the following flow.

1. Choose your plan

If you are adding more than 10 people, we recommend starting with a free trial of the standard plan. You can refer to the pricing page for more info and plan restrictions.

Select the number of users who will be joining Typetalk from the dropdown, and click the "Start free trial" button.

2. Select your organization

If you are not already logged in, input your email address and click the "Login from here" button.

Screenshot: Typetalk signup screen

Then select the organization you’re introducing to Typetalk.

Screenshot: select the organization

3. Start chatting

The browser app will launch automatically. Be sure to check the “Welcome to Typetalk” topic for info and tips on using Typetalk.

You will have two topics already created for you: one for all users called “[Your Organization name] All” and one for chit chat called “Coffeeshop”.

You can start chatting right away! Check out our New User's Guide for more info about features.

4. Create new topics

If the topic is not created automatically in step (3), or you wish to start a new group chat with other members, you can create a new topic.

To create a new topic, click on the "+" icon (A) at the top of the left side. Enter the "topic name" (B) and select "Next" (C).

On the Add Members to Topic - FROM ORGANIZATION section, click on the "search members or teams" box (D). It will display the teams and members list within the organisation and please select the member you wish to add them to this topic.

Lastly, select “Create Topic” (E). An email will be sent to the invited members of this topic.

The invited members can start chatting immediately when accessing Typetalk from the email.

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5. Upgrade from trial

Your free trial lasts for 30 days, so you’ll need to upgrade to continue using your team’s topics. You can learn more about upgrading here.

Promoting Typetalk on your team

  • We recommend you to create a variety of topics for things like sharing relevant industry articles, office-related questions, fun stuff, etc. That way people have relevant areas to post their thoughts and individual topics don’t get bogged down with too much information.
  • Name your topics clearly, and take advantage of the topic description area to lay out any guidelines or provide more information.
  • Use the @mention feature to address people. By default, this will send an email notification reminding them to check the app. It’s a great way to get people in the habit of checking it.
  • Let your team know about Typetalk’s mobile and desktop applications, so they can use Typetalk when, where, and how they like.