FAQ

Getting Started

• Things to do when you receive a Typetalk invitation
• Read posted messages
• Post a message
• Edit a message
• Search for messages
• Delete a message
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Account & Settings

• What is a Nulab Account?
• Where can I view my account details?
• How do I edit my profile?
• User Status
• How to enable Do Not Disturb?
• Changing appearance in Typetalk
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App Tools

• What are the system requirements?
• What is the heart icon on the left-hand side bar?
• Is there an attachment size limit?
• Is there a limit to how many files I can attach to one message?
• Are there keyboard shortcuts?
• How to quote a message
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Customization

• How do I create a bot?
• What integrations does Typetalk offer?
• Can I create my own integrations?
• How do I request an integration?

Organization & Plan

• What is an organization?
• What happens if I choose to keep my paid plan after the trial?
• Can I join multiple Typetalk organizations?
• How do I add/remove someone from an organization?
• Manage organization members
• Enable Typetalk for new users in your organization
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Integration

• What is a Backlog Card?
• Linking Typetalk Tags and Backlog Issues
• Integrate Backlog event notifications
• Receive notifications from Backlog mention
• Integrate Backlog event notifications (Classic Plan Users)
• Integrate Cacoo event notifications
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Support

• Can I work on Typetalk offline?
• Why do my topics not show in the list even though I’m a member?
• Can I have one account on multiple devices?
• How do I request a new feature?
• How do I report a bug?

Security

• How do you backup data (for recover in case of failure)?
• What is Typetalk’s privacy protection policy?
• How do you handle a server outage and how long does it take to get back to normal?
• Can I view access logs?
• What is Typetalk’s security policy?
• Can you share server details?
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Two-factor authentication

• What is Two-factor authentication?
• Why might I need Two-factor authentication?
• What Does Two-factor Authentication Look Like?
• How do I use Two-factor Authentication?
• What’s the difference between these two methods of authentication?
• I can't use Two-factor Authentication because I don’t have a phone!
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